Our customer support team is always happy to help in troubleshooting these issues so that you can get a more stable experience. We have a general troubleshooting guide for connection issues. Connection issues while using our VPN may arise due to various factors such as 1) the network type you're using (School/Work networks can block VPNs as part of their security policies), 2) Using other VPNs on the same device, 3) Some antiviruses/network monitoring applications can interfere with the connection, your ISP may be blocking connection to the VPN. Additionally, you could try changing to the WireGuard, or OpenVPN – TCP protocol to see if the speed improves. You could try some of the tips in this guide to improve your connection speeds. Please note that we do not limit the bandwidth of your connection, so connection speeds may be influenced by many other factors such as your native ISP speed, location, server load, network setup, etc. We'd be more than happy to help you get a faster and more stable experience.
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Feel free to contact us through the 'Report an Issue' option in the app menu, and include the error logs, so we can further investigate and assist you accordingly.
Our customer support team is always happy to help in troubleshooting these issues so that you can connect successfully. Some other tips include changing the connection protocol:, or switching to another server to see if the issue persists.
We also have a general troubleshooting guide for connection issues.
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